In these Terms and Conditions, “we, our, us” refers to www.Evisavn.com PLEASE READ THESE TERMS
AND CONDITIONS BEFORE USING
www.Evisavn.com
 
By utilizing this website, submitting an application or other documents to Evisavn.com, and using any
services provided by the website, you acknowledge that you have read and accepted the terms and
conditions, agree to comply with all laws and regulations, and will not use the website for illegal purposes
or in a way that could harm its performance or functionality.
You will be responsible for any expenses or losses we may incur due to a violation of these terms and
conditions. If you do not agree with these terms, you should not use any of the website's products or
services and leave immediately.
 
MODIFICATION
 
The terms and conditions of Evisavn.com may be subject to change without prior notice and the website
shall not be held liable for any issues that may arise from such actions. By using the website, you are
deemed to have accepted the terms and conditions set forth in this agreement. It is recommended that
you regularly review the terms and conditions to ensure that you are aware of any changes made.
 
VOCABULARY
 
This is the date format: MM/DD/YYYY, and the time zone used is Vietnam time (GMT +7).
Working days are Monday to Friday, excluding national holidays and weekends.
Working hours are from 8:00 AM to 5:00 PM every working day.
Multiple entry means it's for one applicant with multiple entries, while single entry allows passport holders
to enter/exit Vietnam once within the time period of the visa and approval letter.
Multiple entry allows passport holders to enter/exit Vietnam multiple times within the same time frame.
PROCESSING TIME
 
In normal circumstances, Vietnam visa approval letter will be processed within 2 working days (for
normal processing) or 1 working day (for urgent processing), and in special cases, additional documents
may be needed and processing time may take longer.
For the Guarantee 15 minutes service, the temporary visa approval letter will be sent to the customer
within 15 minutes after receiving final confirmation regarding the flight number to Vietnam from the
customer via email.
Our service is considered completed once the letter of approval is sent to the email address provided
during the application process, and we are not responsible for any delay or loss caused by incorrect email
addresses or failure to notify us of non-receipt of the approval letter within 3 days.
FEES AND PAYMENTS
 
To obtain a Vietnam visa through Evisavn.com, you must pay all the fees and charges, including the
approval fee and stamping fee, photo fee (if any - for the Sponsorship service).
The approval fee is required to get your visa approval letter from the website, while the stamping fee is
paid to the Immigration officers at Vietnam airports to have your official visa stamped. The photo fee (for
the Sponsorship service) is paid to our agent who picking you up at the arrival airport in Vietnam, this fee
is submitted by our pickup guy to the photographer agent at the airport on your behalf.
Please note that the requirements and fees related to the processing of Vietnam visas are subject to
change without prior notice, including application forms and documentation required for visa issuance.
 
CANCELLATIONS AND REFUNDS
 

The above paragraph states that Evisavn.com follows a no-refund policy for all Vietnam visa applications
submitted on its website or through chat/email with Us.
However, if you wish to cancel your visa application, you should contact the website immediately to avoid
any unnecessary costs. In these below 4 cases the whole amount of payment cannot be reimbursed:
1. Once the visa application has been sent to the Immigration and the visa schedule email is sent to
your email
2. The service has been successfully provided (Sponsorship service) with the visa stamp on your
passport, the website cannot reimburse the visa fee.
3. The request for cancellation is sent/informed to us via any way of contact for ex email/ Whatsapp
after boarding the flight.
We do NOT accept cancellation requests or offers for full refund after we receive confirmation of
boarding from you.
4. No cancellation request is sent to us via any way of contact (only written cancellation
confirmation from the client is accepted.)
The website promises to provide the visa approval letter as per the requested time mentioned on the
website, but the client can enter Vietnam anytime during the visa's validity. The website cannot be held
responsible for any visa granted incorrectly or refused entry due to incorrect visa information provided by
the client.
The website strongly recommends checking the visa confirmation letter against the passport and personal
information prior to departure. This visa is only applicable for air travel (VOA), and the website will not
refund in case the client does not enter Vietnam by air once the visa is approved. However, if the
application is declined, all the fees will be refunded.
DISCLAIMERS
 
The visa approval letter is issued in group and may contain multiple names, passport numbers, and dates
of birth. If you encounter any issues arising from the group approval letter, Evisavn.com will not be held
accountable.
It typically takes 2 working days to process the approval letter, but there may be exceptions or delays due
to unforeseen problems. To avoid any unexpected issues, it is recommended that you apply for a visa at
least 1-2 weeks in advance of your travel date.
The visa stamping process at the Vietnam airport upon arrival usually takes around 15-20 minutes, but it
may take longer due to a large number of arrivals. If your visa application or entry is
declined, Evisavn.com will refund the full amount paid, but will not be responsible for any loss, delay or
cancellation of your flight ticket, tour, or accommodation booking made for your trip to Vietnam.
 
COMMUNICATIONS
 
This paragraph is referring to the website's policy on contacting its users for marketing and promotional
purposes. By using the site and its services, the user gives permission for Evisavn.com to contact them
via email or phone for these purposes.
 
PRIVACY STATEMENT
 
Please see the details of our privacy statement at https://www.evisavn.com/privacy.html